Refund policy
Return & Replacement Policy
At True Bearing Coffee, we take pride in delivering fresh, high-quality coffee. Because coffee is a perishable food product, we do not accept returns or exchanges on opened or unopened coffee products.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at sales@truebearingcoffee.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photos of the damaged, defective, or incorrect item
If your claim is approved, we will replace the item at no additional cost or issue a refund at our discretion.
Non-Returnable Items
The following items cannot be returned:
- Coffee and other food products
- Opened or used products
- Gift cards
- Sale or clearance items
- Personalized or custom merchandise
Order Issues
Please inspect your order upon delivery and contact us promptly if there are any issues. We are committed to making things right when mistakes occur.
Contact Us
For questions regarding your order, please contact:
True Bearing Coffee reserves the right to limit or deny replacement requests in cases of suspected abuse or fraud.