Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with True Bearing Coffee.
We are committed to delivering fresh, high-quality coffee directly to your door.
Order Processing
Orders are typically processed within 2–5 business days after payment is received.
Processing times may vary during holidays, promotional periods, or due to unforeseen supply chain delays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.
Any applicable shipping charges will be displayed before you complete your purchase.
Delivery Times
Estimated delivery times vary based on destination and carrier.
Typical delivery times within the United States range from 3–7 business days after shipment.
Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
True Bearing Coffee is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at sales@truebearingcoffee.com.
Lost or Delayed Packages
If your package appears lost, delayed, or marked as delivered but has not been received, please contact us at sales@truebearingcoffee.com.
We will work with the shipping carrier to investigate the issue and assist in resolving it whenever possible.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Photos of the damaged package and product
We will review the claim and, if approved, arrange for a replacement or refund.
International Shipping
At this time, True Bearing Coffee ships only within the United States unless otherwise stated on our website.
Contact Us
If you have questions regarding shipping or your order, please contact:
True Bearing Coffee
https://truebearingcoffee.com